Terms of Use

You may use the Services only if:

• You are at least eighteen (18) years of age (or the age of majority in your jurisdiction);
• You have the legal capacity to enter into a binding agreement;
• Your use of the Services complies with all applicable laws and regulations; and
• You are not prohibited from receiving or using the Services under applicable export control, sanctions, or other laws.



If you are using the Services on behalf of a business, government agency, nonprofit organization, or other legal entity, you represent and warrant that you are authorized to accept these Terms on behalf of that entity.

Welcome to Sentinel Insights.

These Terms of Use ("Terms") govern your access to and use of the websites, software applications, APIs, artificial intelligence features, products, services, and other offerings (collectively, the "Services") provided by Sentinel Insights Holdings, Inc. ("Sentinel Insights," "Sentinel," "we," "our," or "us").

Please read these Terms carefully before accessing or using the Services.

By accessing, browsing, registering for, purchasing, or using any portion of the Services, you agree to be bound by these Terms. If you are using the Services on behalf of a company or other legal entity, you represent that you have the authority to bind that organization to these Terms. In that case, references to "you" and "your" refer to both you and the organization you represent.

If you do not agree to these Terms, you may not access or use the Services.

These Terms constitute a legally binding agreement between you and Sentinel Insights.

These Terms govern general access to and use of the Services.

If you or your organization enters into a separate written agreement with Sentinel Insights—such as a Master Services Agreement, Order Form, Subscription Agreement, Statement of Work, Data Processing Addendum, or other executed contract—that agreement will control to the extent it conflicts with these Terms for the products and services covered by that agreement.

Nothing in these Terms modifies or replaces any separately executed written agreement

between you and Sentinel Insights unless expressly stated in writing.

Sentinel Insights provides an AI-powered digital governance platform that helps organizations monitor, analyze, govern, and improve digital privacy, consent management, website technologies, marketing operations, customer data quality, AI readiness, and regulatory compliance.

Depending on your subscription, the Services may include:

• Website privacy and consent monitoring
• Cookie and tracking technology discovery
• Marketing technology inventory and governance
• Network request analysis
• Customer data quality monitoring
• Privacy, compliance, and governance reporting
• AI-powered investigation, reporting, and recommendations
• Alerts, workflows, and automation
• APIs and integrations
• Dashboards and analytics
• Professional services, implementation, consulting, or training

Certain features may be designated as beta, preview, early access, experimental, or subject to additional terms.

We continually improve our Services and may modify, enhance, replace, or discontinue features from time to time. While we strive to provide advance notice of material changes whenever reasonably practical, we reserve the right to make changes to the Services as necessary to improve functionality, maintain security, comply with applicable law, or support the continued operation of the platform.

Certain portions of the Services require you to create an account.

You agree to:

• Provide accurate, current, and complete registration information;
• Keep your account information updated;
• Maintain the confidentiality of your login credentials;
• Promptly notify us of any unauthorized access to your account; and
• Accept responsibility for all activities occurring under your account unless caused by Sentinel's negligence or willful misconduct.

You may not:

• Share login credentials with unauthorized individuals;
• Impersonate another person or organization;
• Create accounts using false identities; or
• Circumvent authentication or access controls.

Sentinel Insights may suspend or terminate accounts that violate these Terms or present a security, legal, or operational risk.

Some Services are provided under paid subscription plans, while others may be offered on a free, trial, promotional, or beta basis.

Your subscription, usage limits, billing terms, renewal terms, and any applicable fees are governed by your Order Form, online purchase, or other applicable agreement.

Certain AI-powered features are measured using AI Credits.

AI Credits represent units of computing resources consumed when using AI-powered functionality, including but not limited to investigations, summaries, rule generation, data categorization, report generation, natural language queries, and other intelligent features.

Unless otherwise stated:

• AI Credits refresh at the beginning of each billing period and do not roll over.
• Unused AI Credits expire at the end of the applicable billing period.
• Sentinel may establish reasonable usage limits to protect the availability, security, and performance of the Services.
• Additional AI Credits or expanded usage may require the purchase of an upgraded subscription or additional capacity.

Sentinel reserves the right to modify AI Credit allocations, pricing models, or consumption methodologies as AI technologies evolve, provided that such changes will not materially reduce prepaid subscription entitlements during the then-current subscription term.

You agree to use the Services only for lawful purposes and in accordance with these Terms.

You will not, and will not permit any third party to:

Illegal or Unauthorized Use

• Use the Services in violation of any applicable law, regulation, court order, or governmental requirement.
• Use the Services to engage in fraudulent, deceptive, abusive, or unlawful activity.
• Use the Services to infringe the intellectual property, privacy, publicity, or other legal rights of any person or entity.

Security and Platform Integrity

You may not:

• Attempt to gain unauthorized access to the Services, customer environments, or related systems.
• Circumvent or defeat security features or authentication mechanisms.
• Interfere with or disrupt the operation, availability, or security of the Services.
• Introduce malware, viruses, ransomware, or other malicious code.
• Conduct denial-of-service attacks, vulnerability scans, or penetration testing against the Services without Sentinel's prior written authorization.

Reverse Engineering

Except where prohibited by applicable law, you may not:

• Reverse engineer, decompile, or disassemble the Services;
• Attempt to discover the source code or underlying algorithms;
• Copy, modify, or create derivative works of the Services;
• Use the Services to develop or assist in developing a competing product or service.

Automated Access

Unless expressly authorized by Sentinel, you may not:

• Use robots, crawlers, scrapers, or automated tools to access the Services;
• Harvest information from the Services;
• Perform excessive automated requests that interfere with normal platform operations.

Authorized API usage made available by Sentinel is permitted only in accordance with the applicable

API documentation and usage limits.

AI Misuse

You may not use the Services or AI-powered features to:

• Generate content that violates applicable law;
• Create malicious software or facilitate cyberattacks;
• Attempt to discover confidential information about other customers;
• Circumvent safety controls or platform safeguards;
• Generate spam or deceptive communications;
• Misrepresent AI-generated content as verified factual information without appropriate human review.

Fair Use

Sentinel reserves the right to establish reasonable usage limits necessary to maintain the security, stability, and performance of the Services for all customers.

If your use materially degrades platform performance or exceeds reasonable operational limits, Sentinel may temporarily limit, suspend, or require you to modify your usage after providing reasonable notice when practicable.

Certain Services include artificial intelligence ("AI Features") that use machine learning models and other automated technologies to assist users in analyzing data, generating summaries, identifying patterns, producing recommendations, creating rules, categorizing technologies, answering questions, or performing similar tasks.

AI Features are intended to assist—not replace—human judgment.

Accuracy of AI Outputs

AI-generated responses may contain inaccuracies, omissions, outdated information, or incorrect conclusions.

You are solely responsible for reviewing, validating, and independently evaluating any AI-generated output before relying upon it for legal, regulatory, compliance, business, security, or operational decisions.

The Services are not intended to provide legal advice, regulatory opinions, financial advice, or professional consulting.

No Guarantee of Compliance

Although Sentinel helps organizations monitor digital privacy, consent, data quality, and governance, Sentinel does not represent or warrant that use of the Services will:

• ensure compliance with any law or regulation;
• eliminate legal risk;
• prevent enforcement actions or litigation;
• identify every issue affecting your websites or applications; or
• guarantee any particular business outcome.

Customers remain solely responsible for their own compliance obligations and implementation decisions.

Third-Party AI Providers

Certain AI Features may be powered by third-party artificial intelligence providers.

Those providers may change from time to time as technology evolves.

Sentinel may add, replace, or discontinue AI providers without notice, provided such changes do not materially reduce the functionality of your paid subscription during the applicable subscription term.

AI Credits

Use of AI Features may consume AI Credits or other usage allocations associated with your subscription.

Sentinel may limit AI usage where necessary to protect platform stability or prevent abuse.

Beta AI Features

AI capabilities identified as beta, preview, experimental, or early access are provided on an "as available" basis and may be modified, suspended, or discontinued at any time.

As between you and Sentinel, you retain all ownership rights in the data, content, files, configurations, prompts, reports, and other information you submit to or generate through the Services ("Customer Data").

These Terms do not transfer ownership of Customer Data to Sentinel.

Limited License

You grant Sentinel a limited, non-exclusive license to host, process, store, transmit, analyze, display, and otherwise use Customer Data solely as necessary to:

provide the Services;

• maintain platform functionality;
• detect, investigate, and prevent security incidents;
• improve system performance and reliability;
• provide customer support;
• comply with applicable law; and
• fulfill our contractual obligations.

Privacy

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Where applicable, the processing of Customer Personal Data may also be governed by a separate Data Processing Addendum.

Aggregated and De-Identified Information

Sentinel may create aggregated, anonymized, or de-identified information derived from Customer

• Data for purposes such as:
• improving the Services;
• developing new features;
• benchmarking industry trends;
• generating statistical analyses;
• conducting research; and
• improving AI and machine learning systems.

Sentinel will not disclose aggregated or de-identified information in a manner that identifies you, your organization, or any individual.

Security

Sentinel maintains administrative, technical, and physical safeguards designed to protect Customer Data against unauthorized access, disclosure, alteration, or destruction.

While Sentinel employs commercially reasonable security measures, no system can guarantee absolute security. You acknowledge that transmission of information over the Internet involves inherent risks.

Sensitive Information

Unless expressly agreed in writing, you agree not to intentionally submit or configure the Services to collect highly sensitive personal information, including payment card information, government-issued identification numbers, authentication credentials, protected health information, or other categories of sensitive data that are not necessary for the Services.

If you become aware that such information has been inadvertently collected through the Services, you agree to notify Sentinel promptly so that appropriate remediation measures may be taken.

The Services, including all software, source code, object code, algorithms, artificial intelligence models, machine learning systems, workflows, dashboards, reports, documentation, APIs, website content, visual interfaces, designs, graphics, trademarks, service marks, logos, trade names, and all related intellectual property rights are owned by Sentinel Insights or its licensors and are protected by applicable intellectual property and other laws.

Except for the limited rights expressly granted under these Terms, no ownership rights or licenses are transferred to you.

You may not copy, reproduce, distribute, modify, publicly display, publicly perform, publish, license, sell, lease, or otherwise exploit any portion of the Services except as expressly permitted by these Terms or applicable law.

Nothing in these Terms grants you any right to use Sentinel's trademarks, logos, branding, or other proprietary materials without Sentinel's prior written permission.

You retain ownership of your Customer Data. Sentinel retains ownership of all improvements, enhancements, derivative works, analytics methodologies, software updates, and other intellectual property developed by or for Sentinel, including any enhancements resulting from customer suggestions or feedback.

Each party may receive confidential or proprietary information from the other in connection with the Services ("Confidential Information").

Confidential Information includes non-public business information, software, technical information, security information, product roadmaps, pricing, customer information, Customer Data, and any information that a reasonable person would understand to be confidential under the circumstances.

Each party agrees to:

• use Confidential Information solely for purposes of performing under these Terms;
• protect Confidential Information using at least the same degree of care it uses to protect its own confidential information, and no less than reasonable care;
• not disclose Confidential Information to third parties except to employees, contractors, advisors, or service providers who have a legitimate need to know and are bound by confidentiality obligations.

Confidential Information does not include information that:

• is or becomes publicly available through no fault of the receiving party;
• was lawfully known prior to disclosure;
• is independently developed without use of the Confidential Information; or
• is lawfully obtained from a third party without restriction.

If disclosure is required by law, regulation, or court order, the receiving party will, to the extent legally permitted, provide reasonable notice to the disclosing party to allow it an opportunity to seek protective treatment.

The obligations of this Section survive termination of these Terms.

Each party may receive confidential or proprietary information from the other in connection with the Services ("Confidential Information").

Confidential Information includes non-public business information, software, technical information, security information, product roadmaps, pricing, customer information, Customer Data, and any information that a reasonable person would understand to be confidential under the circumstances.

Each party agrees to:

• use Confidential Information solely for purposes of performing under these Terms;
• protect Confidential Information using at least the same degree of care it uses to protect its own confidential information, and no less than reasonable care;
• not disclose Confidential Information to third parties except to employees, contractors, advisors, or service providers who have a legitimate need to know and are bound by confidentiality obligations.

Confidential Information does not include information that:

• is or becomes publicly available through no fault of the receiving party;
• was lawfully known prior to disclosure;
• is independently developed without use of the Confidential Information; or
• is lawfully obtained from a third party without restriction.

If disclosure is required by law, regulation, or court order, the receiving party will, to the extent legally permitted, provide reasonable notice to the disclosing party to allow it an opportunity to seek protective treatment.

The obligations of this Section survive termination of these Terms.

From time to time, Sentinel may offer features identified as beta, preview, experimental, evaluation, early access, or by similar designation ("Beta Features").

• Beta Features are provided for evaluation purposes only and may contain errors, defects, or incomplete functionality.
• Unless otherwise expressly stated:
• Beta Features are provided "AS IS";
• Beta Features are excluded from any service level commitments;
• Beta Features may be modified, suspended, or discontinued at any time without liability;
• Sentinel is under no obligation to make Beta Features generally available.

You acknowledge that Beta Features are intended for testing and feedback and should not be relied upon for production-critical business operations without appropriate evaluation.

We welcome suggestions, ideas, enhancement requests, recommendations, comments, and other feedback regarding the Services ("Feedback").

If you provide Feedback to Sentinel, you grant Sentinel a perpetual, worldwide, irrevocable, royalty-free, fully paid, sublicensable, and transferable license to use, reproduce, modify, distribute, commercialize, incorporate, and otherwise exploit such Feedback for any lawful purpose without restriction or obligation to you.

You represent that you have the right to provide such Feedback and that providing it does not violate the rights of any third party.

Sentinel is under no obligation to implement or respond to any Feedback.

We welcome suggestions, ideas, enhancement requests, recommendations, comments, and other feedback regarding the Services ("Feedback").

If you provide Feedback to Sentinel, you grant Sentinel a perpetual, worldwide, irrevocable, royalty-free, fully paid, sublicensable, and transferable license to use, reproduce, modify, distribute, commercialize, incorporate, and otherwise exploit such Feedback for any lawful purpose without restriction or obligation to you.

You represent that you have the right to provide such Feedback and that providing it does not violate the rights of any third party.

Sentinel is under no obligation to implement or respond to any Feedback.

Sentinel strives to maintain a secure, reliable, and highly available platform. However, uninterrupted access to the Services cannot be guaranteed.

The Services may become temporarily unavailable due to:

• scheduled maintenance;
• emergency maintenance;
• software updates;
• security events;
• infrastructure failures;
• internet or telecommunications disruptions;
• failures of third-party providers; or
• events beyond Sentinel's reasonable control.

Sentinel may perform scheduled maintenance from time to time and will use commercially reasonable efforts to minimize customer disruption.

Support services are provided in accordance with your applicable subscription plan or separately executed agreement. Customers with enterprise agreements may be entitled to additional support commitments or service level agreements.

Sentinel may suspend or restrict your access to all or part of the Services immediately if we reasonably determine that:

• your use presents a security risk to the Services or other customers;
• you have materially violated these Terms;
• your account has been compromised;
• continued access could expose Sentinel or others to legal liability;
• suspension is necessary to comply with applicable law, court order, or governmental request;
• fees remain unpaid following applicable notice and cure periods; or
• your use materially interferes with the operation or security of the Services.

Where commercially reasonable and legally permissible, Sentinel will provide advance notice and an opportunity to resolve the issue before suspending access.

Suspension does not relieve you of any payment obligations accrued prior to the suspension.

These Terms remain in effect until terminated by either you or Sentinel.

You may stop using the Services at any time. If you maintain an account, you may request that your account be closed by contacting Sentinel.

Sentinel may terminate or suspend your access to the Services immediately if:

• you materially breach these Terms;
• you fail to pay applicable fees following any required notice and cure period;
• your use of the Services creates a security, legal, or operational risk;
• you become subject to sanctions or export restrictions that prohibit Sentinel from providing the Services;
• Sentinel is required to do so by law or governmental authority; or
• Sentinel discontinues the applicable Service.

Upon termination:

• your right to access and use the Services immediately ends;
• you remain responsible for all fees and obligations incurred before termination;
• Sentinel may deactivate or delete your account after any applicable retention period;
• Customer Data will be made available for export for a commercially reasonable period where required under your subscription or a separate written agreement.

Sections that by their nature should survive termination—including Intellectual Property, Confidentiality, Payment Obligations, Feedback, Disclaimers, Limitation of Liability, Indemnification, Governing Law, and Miscellaneous—will survive termination.

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE."

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SENTINEL DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, OR THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

Without limiting the foregoing, Sentinel does not warrant or guarantee that:

• the Services will identify every privacy, security, consent, governance, or data quality issue;
• the Services will detect every technology operating on your websites or applications;
• the Services will operate without interruption or error;
• AI-generated responses will be accurate, complete, current, or appropriate for every use case;
• the Services will ensure compliance with any law, regulation, industry standard, or contractual obligation;
• use of the Services will prevent litigation, regulatory enforcement, or financial loss;
• reports, recommendations, or risk scores should be relied upon as legal advice, professional advice, or regulatory guidance.

The Services are designed to assist organizations in identifying and managing digital governance risks. They do not replace legal counsel, privacy professionals, cybersecurity experts, auditors, or other qualified advisors.

You remain solely responsible for your compliance decisions, implementation of recommendations, website configurations, privacy notices, consent mechanisms, security controls, and business operations.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SENTINEL, ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR ENHANCED DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF GOODWILL, LOSS OF BUSINESS OPPORTUNITY, LOSS OF DATA, BUSINESS INTERRUPTION, OR THE COST OF SUBSTITUTE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Except for liability that cannot legally be limited, Sentinel's aggregate liability arising out of or relating to these Terms or the Services will not exceed the greater of:

• the total fees paid by you to Sentinel during the twelve (12) months immediately preceding the event giving rise to the claim; or
• one hundred U.S. dollars (US $100) if you are using a free version of the Services.

The limitations in this Section apply regardless of the legal theory under which the claim is brought, including contract, tort, negligence, strict liability, or otherwise.

• Nothing in these Terms limits liability for:
• fraud or fraudulent misrepresentation;
• willful misconduct;
• death or personal injury caused by negligence where such limitation is prohibited by law;
• infringement or misappropriation of intellectual property rights; or
• any liability that cannot legally be excluded or limited.

You agree to defend, indemnify, and hold harmless Sentinel, its affiliates, officers, directors, employees, contractors, licensors, and agents from and against any third-party claims, demands, actions, investigations, liabilities, damages, judgments, settlements, penalties, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• your use of the Services;
• your Customer Data;
• your violation of these Terms;
• your violation of applicable law;
• your infringement of any intellectual property or other rights of a third party; or
• your negligence or willful misconduct.



Sentinel reserves the right to assume the exclusive defense and control of any matter subject to indemnification, in which case you agree to cooperate fully in the defense of such matter.

You represent and warrant that neither you nor any person or entity using the Services through your account is:

• located in, organized under the laws of, or ordinarily resident in any country or territory subject to comprehensive trade sanctions or embargoes imposed by the United States or other applicable governmental authorities;
• identified on any applicable restricted party or sanctions list; or
• otherwise prohibited from receiving the Services under applicable export control or sanctions laws.

You agree not to export, re-export, transfer, or otherwise make the Services available in violation of applicable export control, sanctions, or trade laws.

Sentinel may suspend or terminate access if continued provision of the Services would violate applicable law.

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of law principles.

Except where prohibited by applicable law, any legal action arising out of or relating to these Terms or the Services shall be brought exclusively in the state or federal courts located in Delaware, and each party irrevocably submits to the jurisdiction of those courts.

Nothing in these Terms prevents either party from seeking temporary or permanent injunctive relief to protect its intellectual property, confidential information, or other proprietary rights.

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Sentinel continuously improves and evolves the Services.

We may add, modify, replace, suspend, or discontinue features, functionality, integrations, technologies, AI capabilities, or portions of the Services at any time.

We may also update these Terms from time to time to reflect changes in our business, technology, legal requirements, or the Services.

When we make material changes, we will update the "Effective Date" at the top of these Terms and may provide additional notice through the Services, email, or other reasonable means.

Your continued use of the Services after the effective date of revised Terms constitutes your acceptance of the updated Terms.

If you do not agree to the revised Terms, you must discontinue use of the Services.

These Terms constitute the entire agreement between you and Sentinel regarding your use of the Services unless superseded by a separately executed written agreement.

Neither party's failure to enforce any provision of these Terms will constitute a waiver of that provision or any other provision.

You may not assign or transfer these Terms without Sentinel's prior written consent. Sentinel may assign these Terms in connection with a merger, acquisition, corporate reorganization, financing, or sale of substantially all of its assets.

Neither party shall be liable for delays or failures in performance resulting from causes beyond its reasonable control, including natural disasters, acts of government, labor disputes, internet outages, cyberattacks, failures of third-party infrastructure providers, or other force majeure events.

Nothing in these Terms creates a partnership, joint venture, agency, fiduciary, or employment relationship between the parties.

Section headings are provided for convenience only and do not affect interpretation.

These Terms may be executed electronically where applicable, and electronic records and signatures will have the same legal effect as originals.

No third party is intended to be a beneficiary of these Terms unless expressly stated otherwise.

If you have questions regarding these Terms or the Services, please contact us:

Sentinel Insights Holdings, Inc.

Legal: legal@sentinelinsights.com

Mailing Address:

PO Box 66

Hopedale, MA 01747

United States