Terms of Use

You may use the Services only if:

• You are at least eighteen (18) years of age (or the age of majority in your jurisdiction);
• You have the legal capacity to enter into a binding agreement;
• Your use of the Services complies with all applicable laws and regulations; and
• You are not prohibited from receiving or using the Services under applicable export control, sanctions, or other laws.



If you are using the Services on behalf of a business, government agency, nonprofit organization, or other legal entity, you represent and warrant that you are authorized to accept these Terms on behalf of that entity.

Welcome to Sentinel Insights.

These Terms of Use ("Terms") govern your access to and use of the websites, software applications, APIs, artificial intelligence features, products, services, and other offerings (collectively, the "Services") provided by Sentinel Insights Holdings, Inc. ("Sentinel Insights," "Sentinel," "we," "our," or "us").

Please read these Terms carefully before accessing or using the Services.

By accessing, browsing, registering for, purchasing, or using any portion of the Services, you agree to be bound by these Terms. If you are using the Services on behalf of a company or other legal entity, you represent that you have the authority to bind that organization to these Terms. In that case, references to "you" and "your" refer to both you and the organization you represent.

If you do not agree to these Terms, you may not access or use the Services.

These Terms constitute a legally binding agreement between you and Sentinel Insights.

These Terms govern general access to and use of the Services.

If you or your organization enters into a separate written agreement with Sentinel Insights—such as a Master Services Agreement, Order Form, Subscription Agreement, Statement of Work, Data Processing Addendum, or other executed contract—that agreement will control to the extent it conflicts with these Terms for the products and services covered by that agreement.

Nothing in these Terms modifies or replaces any separately executed written agreement

between you and Sentinel Insights unless expressly stated in writing.

Sentinel Insights provides an AI-powered digital governance platform that helps organizations monitor, analyze, govern, and improve digital privacy, consent management, website technologies, marketing operations, customer data quality, AI readiness, and regulatory compliance.

Depending on your subscription, the Services may include:

• Website privacy and consent monitoring
• Cookie and tracking technology discovery
• Marketing technology inventory and governance
• Network request analysis
• Customer data quality monitoring
• Privacy, compliance, and governance reporting
• AI-powered investigation, reporting, and recommendations
• Alerts, workflows, and automation
• APIs and integrations
• Dashboards and analytics
• Professional services, implementation, consulting, or training

Certain features may be designated as beta, preview, early access, experimental, or subject to additional terms.

We continually improve our Services and may modify, enhance, replace, or discontinue features from time to time. While we strive to provide advance notice of material changes whenever reasonably practical, we reserve the right to make changes to the Services as necessary to improve functionality, maintain security, comply with applicable law, or support the continued operation of the platform.

Certain portions of the Services require you to create an account.

You agree to:

• Provide accurate, current, and complete registration information;
• Keep your account information updated;
• Maintain the confidentiality of your login credentials;
• Promptly notify us of any unauthorized access to your account; and
• Accept responsibility for all activities occurring under your account unless caused by Sentinel's negligence or willful misconduct.

You may not:

• Share login credentials with unauthorized individuals;
• Impersonate another person or organization;
• Create accounts using false identities; or
• Circumvent authentication or access controls.

Sentinel Insights may suspend or terminate accounts that violate these Terms or present a security, legal, or operational risk.

Some Services are provided under paid subscription plans, while others may be offered on a free, trial, promotional, or beta basis.

Your subscription, usage limits, billing terms, renewal terms, and any applicable fees are governed by your Order Form, online purchase, or other applicable agreement.

Certain AI-powered features are measured using AI Credits.

AI Credits represent units of computing resources consumed when using AI-powered functionality, including but not limited to investigations, summaries, rule generation, data categorization, report generation, natural language queries, and other intelligent features.

Unless otherwise stated:

• AI Credits refresh at the beginning of each billing period and do not roll over.
• Unused AI Credits expire at the end of the applicable billing period.
• Sentinel may establish reasonable usage limits to protect the availability, security, and performance of the Services.
• Additional AI Credits or expanded usage may require the purchase of an upgraded subscription or additional capacity.

Sentinel reserves the right to modify AI Credit allocations, pricing models, or consumption methodologies as AI technologies evolve, provided that such changes will not materially reduce prepaid subscription entitlements during the then-current subscription term.

You agree to use the Services only for lawful purposes and in accordance with these Terms.

You will not, and will not permit any third party to:

Illegal or Unauthorized Use

• Use the Services in violation of any applicable law, regulation, court order, or governmental requirement.
• Use the Services to engage in fraudulent, deceptive, abusive, or unlawful activity.
• Use the Services to infringe the intellectual property, privacy, publicity, or other legal rights of any person or entity.

Security and Platform Integrity

You may not:

• Attempt to gain unauthorized access to the Services, customer environments, or related systems.
• Circumvent or defeat security features or authentication mechanisms.
• Interfere with or disrupt the operation, availability, or security of the Services.
• Introduce malware, viruses, ransomware, or other malicious code.
• Conduct denial-of-service attacks, vulnerability scans, or penetration testing against the Services without Sentinel's prior written authorization.

Reverse Engineering

Except where prohibited by applicable law, you may not:

• Reverse engineer, decompile, or disassemble the Services;
• Attempt to discover the source code or underlying algorithms;
• Copy, modify, or create derivative works of the Services;
• Use the Services to develop or assist in developing a competing product or service.

Automated Access

Unless expressly authorized by Sentinel, you may not:

• Use robots, crawlers, scrapers, or automated tools to access the Services;
• Harvest information from the Services;
• Perform excessive automated requests that interfere with normal platform operations.

Authorized API usage made available by Sentinel is permitted only in accordance with the applicable

API documentation and usage limits.

AI Misuse

You may not use the Services or AI-powered features to:

• Generate content that violates applicable law;
• Create malicious software or facilitate cyberattacks;
• Attempt to discover confidential information about other customers;
• Circumvent safety controls or platform safeguards;
• Generate spam or deceptive communications;
• Misrepresent AI-generated content as verified factual information without appropriate human review.

Fair Use

Sentinel reserves the right to establish reasonable usage limits necessary to maintain the security, stability, and performance of the Services for all customers.

If your use materially degrades platform performance or exceeds reasonable operational limits, Sentinel may temporarily limit, suspend, or require you to modify your usage after providing reasonable notice when practicable.

Certain Services include artificial intelligence ("AI Features") that use machine learning models and other automated technologies to assist users in analyzing data, generating summaries, identifying patterns, producing recommendations, creating rules, categorizing technologies, answering questions, or performing similar tasks.

AI Features are intended to assist—not replace—human judgment.

Accuracy of AI Outputs

AI-generated responses may contain inaccuracies, omissions, outdated information, or incorrect conclusions.

You are solely responsible for reviewing, validating, and independently evaluating any AI-generated output before relying upon it for legal, regulatory, compliance, business, security, or operational decisions.

The Services are not intended to provide legal advice, regulatory opinions, financial advice, or professional consulting.

No Guarantee of Compliance

Although Sentinel helps organizations monitor digital privacy, consent, data quality, and governance, Sentinel does not represent or warrant that use of the Services will:

• ensure compliance with any law or regulation;
• eliminate legal risk;
• prevent enforcement actions or litigation;
• identify every issue affecting your websites or applications; or
• guarantee any particular business outcome.

Customers remain solely responsible for their own compliance obligations and implementation decisions.

Third-Party AI Providers

Certain AI Features may be powered by third-party artificial intelligence providers.

Those providers may change from time to time as technology evolves.

Sentinel may add, replace, or discontinue AI providers without notice, provided such changes do not materially reduce the functionality of your paid subscription during the applicable subscription term.

AI Credits

Use of AI Features may consume AI Credits or other usage allocations associated with your subscription.

Sentinel may limit AI usage where necessary to protect platform stability or prevent abuse.

Beta AI Features

AI capabilities identified as beta, preview, experimental, or early access are provided on an "as available" basis and may be modified, suspended, or discontinued at any time.

As between you and Sentinel, you retain all ownership rights in the data, content, files, configurations, prompts, reports, and other information you submit to or generate through the Services ("Customer Data").

These Terms do not transfer ownership of Customer Data to Sentinel.

Limited License

You grant Sentinel a limited, non-exclusive license to host, process, store, transmit, analyze, display, and otherwise use Customer Data solely as necessary to:

provide the Services;

• maintain platform functionality;
• detect, investigate, and prevent security incidents;
• improve system performance and reliability;
• provide customer support;
• comply with applicable law; and
• fulfill our contractual obligations.

Privacy

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Where applicable, the processing of Customer Personal Data may also be governed by a separate Data Processing Addendum.

Aggregated and De-Identified Information

Sentinel may create aggregated, anonymized, or de-identified information derived from Customer

• Data for purposes such as:
• improving the Services;
• developing new features;
• benchmarking industry trends;
• generating statistical analyses;
• conducting research; and
• improving AI and machine learning systems.

Sentinel will not disclose aggregated or de-identified information in a manner that identifies you, your organization, or any individual.

Security

Sentinel maintains administrative, technical, and physical safeguards designed to protect Customer Data against unauthorized access, disclosure, alteration, or destruction.

While Sentinel employs commercially reasonable security measures, no system can guarantee absolute security. You acknowledge that transmission of information over the Internet involves inherent risks.

Sensitive Information

Unless expressly agreed in writing, you agree not to intentionally submit or configure the Services to collect highly sensitive personal information, including payment card information, government-issued identification numbers, authentication credentials, protected health information, or other categories of sensitive data that are not necessary for the Services.

If you become aware that such information has been inadvertently collected through the Services, you agree to notify Sentinel promptly so that appropriate remediation measures may be taken.

The Services, including all software, source code, object code, algorithms, artificial intelligence models, machine learning systems, workflows, dashboards, reports, documentation, APIs, website content, visual interfaces, designs, graphics, trademarks, service marks, logos, trade names, and all related intellectual property rights are owned by Sentinel Insights or its licensors and are protected by applicable intellectual property and other laws.

Except for the limited rights expressly granted under these Terms, no ownership rights or licenses are transferred to you.

You may not copy, reproduce, distribute, modify, publicly display, publicly perform, publish, license, sell, lease, or otherwise exploit any portion of the Services except as expressly permitted by these Terms or applicable law.

Nothing in these Terms grants you any right to use Sentinel's trademarks, logos, branding, or other proprietary materials without Sentinel's prior written permission.

You retain ownership of your Customer Data. Sentinel retains ownership of all improvements, enhancements, derivative works, analytics methodologies, software updates, and other intellectual property developed by or for Sentinel, including any enhancements resulting from customer suggestions or feedback.

Each party may receive confidential or proprietary information from the other in connection with the Services ("Confidential Information").

Confidential Information includes non-public business information, software, technical information, security information, product roadmaps, pricing, customer information, Customer Data, and any information that a reasonable person would understand to be confidential under the circumstances.

Each party agrees to:

• use Confidential Information solely for purposes of performing under these Terms;
• protect Confidential Information using at least the same degree of care it uses to protect its own confidential information, and no less than reasonable care;
• not disclose Confidential Information to third parties except to employees, contractors, advisors, or service providers who have a legitimate need to know and are bound by confidentiality obligations.

Confidential Information does not include information that:

• is or becomes publicly available through no fault of the receiving party;
• was lawfully known prior to disclosure;
• is independently developed without use of the Confidential Information; or
• is lawfully obtained from a third party without restriction.

If disclosure is required by law, regulation, or court order, the receiving party will, to the extent legally permitted, provide reasonable notice to the disclosing party to allow it an opportunity to seek protective treatment.

The obligations of this Section survive termination of these Terms.

Each party may receive confidential or proprietary information from the other in connection with the Services ("Confidential Information").

Confidential Information includes non-public business information, software, technical information, security information, product roadmaps, pricing, customer information, Customer Data, and any information that a reasonable person would understand to be confidential under the circumstances.

Each party agrees to:

• use Confidential Information solely for purposes of performing under these Terms;
• protect Confidential Information using at least the same degree of care it uses to protect its own confidential information, and no less than reasonable care;
• not disclose Confidential Information to third parties except to employees, contractors, advisors, or service providers who have a legitimate need to know and are bound by confidentiality obligations.

Confidential Information does not include information that:

• is or becomes publicly available through no fault of the receiving party;
• was lawfully known prior to disclosure;
• is independently developed without use of the Confidential Information; or
• is lawfully obtained from a third party without restriction.

If disclosure is required by law, regulation, or court order, the receiving party will, to the extent legally permitted, provide reasonable notice to the disclosing party to allow it an opportunity to seek protective treatment.

The obligations of this Section survive termination of these Terms.